Peace of mind warranty

When you buy with Park Leisure you don't just get a luxury holiday home, you get peace of mind warranty.

Enjoy peace of mind in every aspect when you own with Park Leisure

Peace of mind warranty

With our peace of mind warranty we have everything covered, meaning you can simply relax and enjoy your leisure time. We want you to have the utmost confidence when buying and owning with us, which is why we provide between 2 and 5 years free warranty be it new or pre-owned.

Whilst there are some areas we won’t be able to cover, we can where appropriate arrange for all repair and replacement work to be undertaken. Part of our guarantee means there will be as little interference as possible with your time on park whilst we conduct any repairs.

Customer Service Charter

Our customer service charter promises to give you excellent service through our dedicated park teams, Operations Directors for the North and South of the UK and our owner experience surveys. From our welcome packs and handover process through to dealing with any repairs or maintenance we aim to give you 5-star service.

We’re positive you’ll agree that this huge commitment to your happiness will ensure you reap the benefits of owning with Park Leisure. We continue each year to monitor our performance and guarantee a consistent experience across all our parks.

Repair charter

Our repair charter means we’re here to cater to your every need. Whenever there is maintenance or repair work needed on your holiday home we will keep you well informed and ensure you’re aware of completion timescales.

1 hour Emergency Assessment 

If you’re left with no gas, electricity or water you can call us anytime during Information Suite opening hours and we promise to assess the issue within the hour.

24 hour Emergency Repair 

Once we’ve assessed your emergency we endeavour to action all relevant jobs and minimise inconvenience within 24 hours.

10 Day Repair 

Any non-emergency repairs we aim to visit your holiday home within 10 days to assess the reported problem, after which we will seek approval to quote for the repair. One acceptance we endeavour to complete work within 10 days.

3 Week Repair

If your repair requires a part that we don’t stock we guarantee your repair will be completed within 3 weeks.

10-14 Week Repair 

If your repair requires external contractors or parts from specialist manufacturers we will keep you regularly informed of progress with sourcing and aim to complete the repair as soon as possible.

Why Park Leisure?

Park Leisure offers 5-star, owners only parks to choose from throughout the UK in stunning country and coastal locations. Combined with our first class service, peace of mind warranty and award winning facilities there is something to suit every personality and every budget.

Find out more

Holiday Homes To Buy Contact Our Parks Ownership Owners Lounge