You will be responsible for the holiday lettings department, ensuring holiday homes are continually let to customers. You’ll be accountable for maximizing holiday sales in order to meet/exceed sales targets. You’ll also ensure customers are aware of the various holiday packages available and you’ll promote add on sales and the extra services/facilities the park has to offer.
You’ll ensure customers receive an exceptional level of customer service, endeavouring to exceed customer expectations and enhance their overall experience. You’ll be accountable for ensuring immaculate standards are preserved in each holiday home, always striving to ensure customers receive a five star luxury experience, making every effort to accommodate any special requests.
You’ll be responsible for ensuring housekeepers have been organised effectively, to make certain holiday homes are cleaned in a timely manner. You’ll also be accountable for inspecting individual holiday homes before the arrival of customers, to ensure they meet the required standard of excellence and to also ensure holiday home owners have left the correct inventory of items for holiday makers to use, for example, pots, pans and cooking utensils, whilst also checking all appliances are in good working order.
You’ll offer existing holiday home owners the opportunity to sublet their holiday homes and ensure subletting licences are up to date.
You’ll be managing a small team of employees, motivating and inspiring them to exceed expectations, whilst also supporting them with any training and development needs. You’ll encourage a positive working environment amongst your team, whilst also creating a friendly and welcoming environment for our customers.
You are friendly, approachable, polite, welcoming, enthusiastic and positive, have a can-do attitude and are a confident communicator. You’re sales focused, a good team player, driven to exceed expectations and produce exceptional results. You’re organised, have excellent attention to detail, reliable, punctual, commercially aware, adept at problem solving and able to effectively make decisions.
You’ll have at least one year’s previous management or supervisor experience, as well as previous experience in a customer facing role. You’ll also have previously worked in a holiday sales/letting environment. Ideally, you’ll be educated to A-level or have equivalent relevant qualifications and have experience of using IT applications.
A basic DBS check is required in order to undertake the role.
What we can offer you!
£21,000 - £25,000 depending on experience, A great working environment; we also offer discounts on park holidays and discounted meals at our parks which have restaurant facilities; uniform. A Permanent Full-time position.
Click apply – check out our website to see what we’re all about!
There’s never been such an exciting time to be part of the Park Leisure family. We’re a dedicated bunch of people, who love what we do, and get a buzz out of providing great service and creating wonderful memories for our customers.
Join us and grow with us!
Join us and grow with us!