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Coronavirus Policy

Coronavirus Policy

Coronavirus Policy - updated 26th March 2020.

Throughout the Coronavirus outbreak, our goal has been to protect the health, safety and well being of our teams, our owners and our holidaymakers at the same time as adhering fully to all government guidelines and ensuring that we protect and support our valued local communities.

Further to the Prime Minister’s statement of 23rd March 2020, we are currently unable to welcome holidaymakers to our parks, and would ask that owners comply with the government instructions and do not travel to parks until further notice.

If you have a holiday booking due to arrive on or before 21st May 2020, our park teams will be in touch with you to amend your holiday booking.

We trust that you will be supportive of this approach and are respectful of the decisions taken in these challenging times.

Thank you

Coronavirus Policy - updated 24th March 2020.

Throughout the Coronavirus outbreak, our goal has been to protect the health, safety and well being of our teams, our owners and our holidaymakers at the same time as adhering fully to all government guidelines and ensuring that we protect and support our valued local communities.

Further to the Prime Minister’s statement of 23rd March 2020, we are currently unable to welcome holidaymakers to our parks, and would ask that owners comply with the government instructions and do not travel to parks until further notice.

We trust that you will be supportive of this approach and are respectful of the decisions taken in these challenging times.

Thank you

Coronavirus Policy - updated 22nd March 2020.

At Park Leisure we have continued to closely follow the Government’s guidelines with regards to Coronavirus advice for the UK. Whilst the advice relating to ‘unnecessary travel’ has been clear in how it relates to overseas travel, there has been significant ambiguity as to the implications for domestic travel.

We are very proud to play a key role in the local communities in which our parks are situated. Whilst the remoteness of these communities brings obvious advantages in terms of the natural beauty of the environment, it often also brings with it some challenges in terms of the provision of services, not least, health services. Therefore, to avoid placing additional strain on these limited services and jeopardising our local communities, we have taken the decision that we are unable to welcome holidaymakers to our parks from 23rd March up until and including 27th April 2020.

If your holiday plans are directly affected by this decision, we will be on hand to help you to reschedule your holiday until later in the year. As a gesture of our goodwill, we will also be offering you a credit of up to £100* in addition to the value of your existing holiday. For guests who have booked a holiday through a promotional partner, we will find you a holiday of equivalent or greater value later in 2020.

If you have a booking with us, please contact your chosen park to amend your holiday plans. Our park contact details can be found on your holiday booking confirmation or at www.parkleisureholidays.co.uk. We expect our phone lines to be busy so please do bear with us.

*conditions apply

Coronavirus Policy - Updated 20th March 2020.

Throughout the Coronavirus outbreak, we have assured our team and guests that we will take every step to ensure their wellbeing on our parks.

In response to the updated government guidance we are making some changes to make your stay as safe and secure as it can possibly be. I am sure you will be supportive and understanding of the changes we are required to make.

The following changes to our parks take effect from 21st March 2020:

We are all still being encouraged to both observe social distancing and to keep ourselves healthy. Outside exercise is extremely important and is being encouraged by the authorities as long as we all respect the space of others doing likewise. Our Parks remain open as a gateway to the amazing areas of natural beauty in which they are located and our teams are well placed on advising you about spectacular coastal walks and rural rambles available from or within easy reach of our ‘front doors’.

Finally, the very nature of our parks with their wide-open spaces and generous distancing between all of our self-catered holiday homes ensures that we can all adhere to the advice regarding social distancing.

Thank you for continuing to observe this guidance and of your support for our local communities.

Coronavirus Policy - updated 18th March 2020.

We would like to reassure you that as a responsible employer and holiday park operator the health and wellbeing of everybody who works at or visit our parks is our primary concern.

There would have been many reasons why you chose to become part of the Park Leisure family, our stunning remote locations away from busy crowds, the peace and quiet resulting from the absence of large arcades and entertainment venues, the personal service from our dedicated Team and the spirit driven by our desire to support our local communities.

Since last Friday, 13th March the Government has updated its advice relating to Coronavirus. At this time, we remain open for business. On our parks with pools, leisure facilities and eateries, they are ready to welcome our guests, and our team looks forward to meeting you shortly. We are however making some changes to make stays as safe and secure as possible, and these are outlined below.

We continue to take all appropriate steps to make sure the risk of the virus entering one of our parks and our York support centre is reduced as much as possible.

We are:

The responsibility in keeping our parks free of the virus has to be a collective one and we ask all guests and visitors to strictly adhere to the following guidelines:

If you are unsure whether you should visit one of our parks, please contact your Park Customer Care Team who will check the latest UK Government and UK Medical Officers advice and update you accordingly. All relevant contact details can be found on the website.

Thank you for your understanding

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