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Coronavirus Policy

Coronavirus Policy

Coronavirus Update - 3rd August 2020

In accordance with Government guidelines, whilst on-park, all children must be supervised by an adult at all times to ensure social distancing is maintained.

For a full update, with the latest government advice, click here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

COVID-19 Working Safely Certificate

Coronavirus Update - 22nd July 2020

Latest update from the Government in relation to park facilities in Wales.

All dates above as subject to final Government confirmation and monitoring of the R-value in Wales.

For a full update, with the latest government advice, click here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

COVID-19 Working Safely Certificate

Coronavirus Update - 10th July 2020

Due to Government health and safety guidelines, although we are now permitted to open both the swimming pool and changing rooms, we are severely restricted in terms of the number of people who can use the facilities at any one time. A booking system will be in operation on the park to enable as many people as possible to enjoy some swim time during their stay.

For a full update, with the latest government advice, click here: https://gov.wales/coronavirus

COVID-19 Working Safely Certificate

Coronavirus Policy - updated 3rd July 2020

More Great News!

We are delighted to tell you that we are now able to welcome our holiday home owners and holiday guests, to our Brynteg and Plas Coch holiday parks, from the 11th July 2020, a little earlier than we first thought!

We are looking forward to you all enjoying your holiday homes again, and we can assure you that your holiday park, and team, will be ready and waiting for you on the 11th July. Please bear in mind that, due to the current Government instructions regarding facilities, a number of our facilities will not be open on the 11th July. We will continue to closely monitor all Government advice, sending you regular updates via email, our website and your owners lounge.

We thank you for your continued support and understanding, and we are looking forward to seeing you all soon.

For a full update, with the latest government advice, click here: https://gov.wales/coronavirus

COVID-19 Working Safely Certificate

Coronavirus Policy - updated 1st July 2020

Please find information and travel restrictions related to local lockdowns here

Coronavirus Policy - updated 23rd June 2020

Fantastic News!

We are delighted to tell you that we are now able to welcome holiday home owners back on park. The dates that you can visit your holiday park vary for both England and Wales, please see below information for all parks;

Holiday Parks in England:

We are pleased to welcome holiday home owners back on park from 9am on 4th July 2020 to our holiday parks in England:

Amble Links, Chantry, Littondale, Malvern View, Oyster Bay, Par Sands, Pentire, Ribble Valley & Yorkshire Dales.

Holiday Parks in Wales:

We are pleased to welcome holiday home owners back on park from 9am on 13th July 2020 to our holiday parks in Wales:

Brynteg & Plas Coch

We are very excited to welcome you back to your holiday homes on park. We can assure you that your holiday park, and team, will be ready and waiting for you on the dates stated above. We will also continue to closely monitor all Government advice, sending you regular updates via email, our website and your owners lounge.

Please bear in mind that, in line with the Government’s instructions, not all facilities will be available on park. We will open as many facilities as we can, and we will keep you informed on all changes to park facilities before the welcome back dates above.

We thank you for your continued support and understanding, and we are looking forward to seeing you all soon.

For a full update, with the latest government advice, click here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

COVID-19 Working Safely Certificate

Coronavirus Policy - updated 8th June 2020

I hope that you and your loved ones are keeping well and staying safe.

At this time, the Government has not yet announced a date for holiday parks to welcome holiday homeowners or holiday guests back on park. The guidance from the Government is that they hope to get the British tourism sector back up and running from 4th July, as long as it is safe to do so, appreciating that the dates may vary for England and Wales. We hope very much to welcome you all back on park very soon, and when we do have a confirmed date from the Government, our owners and guests will be notified as soon as possible.

We thank you for your continued support and understanding during these challenging times, and are looking forward to seeing you all, hopefully in the very near future.

For a full update, with the latest government advice, click here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

COVID-19 Working Safely Certificate

Coronavirus Policy - updated 12th May 2020

On the 10th May the Prime Minister set out the first stage of the Government’s plan to return to normal life, starting a phased process of easing the current lockdown restrictions, in a way that is safe and continues to protect our NHS. Following the further guidance, in a document published on the 11th May, the government have reiterated that we are currently unable to welcome holiday home owners and holidaymakers to our parks. The Government has extended travel for exercise purposes in England, to places of natural beauty such as recreational parks and beaches, unfortunately this does not include visiting a holiday park at this time. We would therefore request that our holidaymakers and owners continue to comply with the Government instructions regarding non-essential travel and therefore not to travel to parks until further notice.

At this time, our primary goal is to continue to protect the health, safety and well being of our teams, our owners, and our holidaymakers, whilst also fully adhering to all Government guidelines and supporting our valued local communities.

We thank you for your continued understanding during these challenging and unsettling times.

For a full update, with the latest government advice, click here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

COVID-19 Working Safely Certificate

Coronavirus Policy - updated 27th April 2020

Holiday Guest Update

Given the extension of the lockdown and since the Government has not yet advised of a date when the restrictions on non-essential travel will be reversed, unfortunately we are now advising all our holiday guests due to arrive on or before 28th June that we will be unable to welcome them to our parks. All affected guests will be receiving an email from us within the next 48 hours to explain what will be happening next and we thank you all for your patience and understanding during these very difficult times.

Owner Update

For our Holiday Park Owners, we are hopeful that the government will readdress the restrictions for travel, with regards to travel to holiday homes, and will allow owners to return to park at a date earlier than that required for holidaymakers. We will keep you updated of any changes to the government’s guidelines as soon as they happen.

Coronavirus Policy - updated 14th April 2020

We hope you have all enjoyed the Bank Holiday Easter break.

Since our last update on the 26th March 2020, there have been no change to government guidelines at this time. However, we wanted to reassure that we are closely monitoring the current situation, and we continue to strictly adhere to all government advice ensuring the safety of our owners, holidaymakers and team. As soon as we are notified of any changes from the government, we will inform you immediately via the appropriate channel: website, social media or email.

We wish you all well, please do stay safe, and we look forward to welcoming you on park soon.

Coronavirus Policy - updated 26th March 2020.

Throughout the Coronavirus outbreak, our goal has been to protect the health, safety and well being of our teams, our owners and our holidaymakers at the same time as adhering fully to all government guidelines and ensuring that we protect and support our valued local communities.

Further to the Prime Minister’s statement of 23rd March 2020, we are currently unable to welcome holidaymakers to our parks, and would ask that owners comply with the government instructions and do not travel to parks until further notice.

If you have a holiday booking due to arrive on or before 21st May 2020, our park teams will be in touch with you to amend your holiday booking.

We trust that you will be supportive of this approach and are respectful of the decisions taken in these challenging times.

Thank you

Coronavirus Policy - updated 24th March 2020.

Throughout the Coronavirus outbreak, our goal has been to protect the health, safety and well being of our teams, our owners and our holidaymakers at the same time as adhering fully to all government guidelines and ensuring that we protect and support our valued local communities.

Further to the Prime Minister’s statement of 23rd March 2020, we are currently unable to welcome holidaymakers to our parks, and would ask that owners comply with the government instructions and do not travel to parks until further notice.

We trust that you will be supportive of this approach and are respectful of the decisions taken in these challenging times.

Thank you

Coronavirus Policy - updated 22nd March 2020.

At Park Leisure we have continued to closely follow the Government’s guidelines with regards to Coronavirus advice for the UK. Whilst the advice relating to ‘unnecessary travel’ has been clear in how it relates to overseas travel, there has been significant ambiguity as to the implications for domestic travel.

We are very proud to play a key role in the local communities in which our parks are situated. Whilst the remoteness of these communities brings obvious advantages in terms of the natural beauty of the environment, it often also brings with it some challenges in terms of the provision of services, not least, health services. Therefore, to avoid placing additional strain on these limited services and jeopardising our local communities, we have taken the decision that we are unable to welcome holidaymakers to our parks from 23rd March up until and including 27th April 2020.

If your holiday plans are directly affected by this decision, we will be on hand to help you to reschedule your holiday until later in the year. As a gesture of our goodwill, we will also be offering you a credit of up to £100* in addition to the value of your existing holiday. For guests who have booked a holiday through a promotional partner, we will find you a holiday of equivalent or greater value later in 2020.

If you have a booking with us, please contact your chosen park to amend your holiday plans. Our park contact details can be found on your holiday booking confirmation or at www.parkleisureholidays.co.uk. We expect our phone lines to be busy so please do bear with us.

*conditions apply

Coronavirus Policy - Updated 20th March 2020.

Throughout the Coronavirus outbreak, we have assured our team and guests that we will take every step to ensure their wellbeing on our parks.

In response to the updated government guidance we are making some changes to make your stay as safe and secure as it can possibly be. I am sure you will be supportive and understanding of the changes we are required to make.

The following changes to our parks take effect from 21st March 2020:

We are all still being encouraged to both observe social distancing and to keep ourselves healthy. Outside exercise is extremely important and is being encouraged by the authorities as long as we all respect the space of others doing likewise. Our Parks remain open as a gateway to the amazing areas of natural beauty in which they are located and our teams are well placed on advising you about spectacular coastal walks and rural rambles available from or within easy reach of our ‘front doors’.

Finally, the very nature of our parks with their wide-open spaces and generous distancing between all of our self-catered holiday homes ensures that we can all adhere to the advice regarding social distancing.

Thank you for continuing to observe this guidance and of your support for our local communities.

Coronavirus Policy - updated 18th March 2020.

We would like to reassure you that as a responsible employer and holiday park operator the health and wellbeing of everybody who works at or visit our parks is our primary concern.

There would have been many reasons why you chose to become part of the Park Leisure family, our stunning remote locations away from busy crowds, the peace and quiet resulting from the absence of large arcades and entertainment venues, the personal service from our dedicated Team and the spirit driven by our desire to support our local communities.

Since last Friday, 13th March the Government has updated its advice relating to Coronavirus. At this time, we remain open for business. On our parks with pools, leisure facilities and eateries, they are ready to welcome our guests, and our team looks forward to meeting you shortly. We are however making some changes to make stays as safe and secure as possible, and these are outlined below.

We continue to take all appropriate steps to make sure the risk of the virus entering one of our parks and our York support centre is reduced as much as possible.

We are:

The responsibility in keeping our parks free of the virus has to be a collective one and we ask all guests and visitors to strictly adhere to the following guidelines:

If you are unsure whether you should visit one of our parks, please contact your Park Customer Care Team who will check the latest UK Government and UK Medical Officers advice and update you accordingly. All relevant contact details can be found on the website.

Thank you for your understanding

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