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Cancellation Policy

What happens when you wish to change your plans or cancel your holiday

a. Need to make a change or changes….

Circumstances change so it may be that you need to alter your booking in which case we will try our best to meet your new requirements. If it is possible to make the requested change(s) it may result in your holiday costing more and you will be liable for this increase. Please bear in mind that there is a £20 admin fee for all changes and a change of park or dates within 42 days (6 weeks) before your initial scheduled arrival date on Park may constitute a cancellation if we cannot meet your new Park and/or date requirements. Please check the details on your confirmation and advise us immediately of any concerns you may have.

b. Need to cancel your booking…..

We sincerely hope that you don't need to cancel your booking however, if you do, please call our Holidays team on your chosen Park as soon as you know so that we can try to offer you alternative options, for example we may be able to change the date of your holiday. Depending on how close you cancel to your planned holiday start date, you will otherwise receive a refund according to the amounts detailed in the following table, paying your refund to the card you used to make your booking or send you a cheque. As an independent traveller to our holiday parks, you must ensure that you have the correct travel insurance for your holiday booking, including cover for Covid-19. Park Leisure is not liable for any changes in your holiday due to Covid-19 or Government restrictions imposed, including being unable to travel due to Track & Trace Isolation. Please refer to Park Leisure’s cancellations and refund policy.

Refund entitlement:

More than 42 days - Loss of £20

41 - 22 days - 50%

21 - 15 days - 75%

14 days or under - 100%

c. if we have to change your holiday

As previously mentioned, we commit to delivering the holiday experience advertised in our brochure and on our website. On the very rare occasions when we find we can no longer offer the holiday booked, we will contact you to offer one of three options:

i An alternative holiday that is similar or even better than the one you originally booked
ii An alternative holiday that is less expensive than the one you booked along with a refund for the price difference
iii Cancellation and a full refund

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Park Leisure 2000 Limited, Park Leisure 2000 (Cornwall) Limited and Park Leisure 2000 (Northumberland) Limited which are all registered in England (Reg. No’s 03352005,05262097 & 04268282) and are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit broking and general insurance & introduction activities under registration numbers 668081, 660778, 660777, 413870, 472809 & 414279