If you cancel your holiday less than 42 days (6 weeks) before the arrival date, we will refund you all the money paid, less the Cancellation Protection Plan cost, less a £40 administration charge providing you cancel under a qualifying reason – for qualifying reasons, see below.
The following are ‘qualifying reasons’ for the purposes of this Payment Protection Plan:
The Cancellation Protection Plan will only pay out if these circumstances arose after the date you made your booking and affect your ability to take your holiday. You may be required to supply official documentary evidence to our reasonable satisfaction of their occurrence and the date they occurred.
The Cancellation Protection Plan will not cover you in the event that you need to cancel for reasons other than one of the qualifying reasons shown above. For cancellation in such event, you should refer to clause 5 of our Terms and Conditions.
If you need to cancel your holiday with us, you must advise us by telephone immediately and send us written confirmation by post or email quoting your booking reference number. Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation are sent to us by recorded delivery.
If you need to contact us about your holiday or in connection with these terms and conditions, please contact our team on:
Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation are sent to us by recorded delivery. Our cancellation charges are those detailed below unless you have taken out our "Cancellation Protection Plan".
Cancellation Charges should you NOT take Cancellation Protection Plan
Period before arrival date
More than 42 days - Loss of £20
41-22 days - 50%
21-15 days - 75%
14 days or under - 100%
If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.