Cancellation Protection Plan
For your peace of mind
Park Leisure Booking Reassurance
Should you need to cancel your booking, you can relax with peace of mind knowing that Park Leisure offers holiday cancellation cover. By making a one-off payment at the time of booking, you can ensure that you do not lose the sums you have paid to us in the event of unforeseen circumstances referred to below. Please note that the cancellation protection plan will not cover you for losses incurred other than those sums paid to Park Leisure.
The Cancellation Plan will cover the following:
If you cancel your holiday less than 42 days (6 weeks) before the arrival date, we will refund you all the money paid, less the Cancellation Protection Plan cost, less a £40 administration charge providing you cancel under a qualifying reason – for qualifying reasons, see below.
Qualifying reasons for cancellation
The following are ‘qualifying reasons’ for the purposes of this Payment Protection Plan:
The Cancellation Protection Plan will only pay out if these circumstances arose after the date you made your booking and affect your ability to take your holiday. You may be required to supply official documentary evidence to our reasonable satisfaction of their occurrence and the date they occurred.
If you cancel without a qualifying reason
The Cancellation Protection Plan will not cover you in the event that you need to cancel for reasons other than one of the qualifying reasons shown above. For cancellation in such event, you should refer to clause 5 of our Terms and Conditions.
How to cancel
If you need to cancel your holiday with us, you must advise us by telephone immediately and send us written confirmation by post or email quoting your booking reference number. Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation are sent to us by recorded delivery.
How to contact us
If you need to contact us about your holiday or in connection with these terms and conditions, please contact our team on:
0343 178 7070 (standard rate call), email us at holidaysupport@parkholidays.com or write to: Holiday Support, Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES
Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation are sent to us by recorded delivery. Our cancellation charges are those detailed below unless you have taken out our "Cancellation Protection Plan".
Cancellation Charges should you NOT take Cancellation Protection Plan
Period before arrival date
More than 42 days - Loss of £20
41-22 days - 50%
21-15 days - 75%
14 days or under - 100%
If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.
Sign up for exclusive Park Leisure news, offers and product updates via email
Park Leisure 2000 Limited, Park Leisure 2000 (Cornwall) Limited and Park Leisure 2000 (Northumberland) Limited which are all registered in England (Reg. No’s 03352005,05262097 & 04268282) and are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit broking and general insurance & introduction activities under registration numbers 668081, 660778, 660777, 413870, 472809 & 414279
