Our peace of mind warranty
With our peace of mind warranty we have everything covered, meaning you can simply relax and enjoy your leisure time. We want you to have the utmost confidence when buying and owning with us, which is why we provide between 2 and 5 years free warranty be it new or pre-owned.
Whilst there are some areas we won’t be able to cover, we can where appropriate arrange for all repair and replacement work to be undertaken. Part of our guarantee means there will be as little interference as possible with your time on park whilst we conduct any repairs.
Customer Service Charter
Our customer service charter promises to give you excellent service through our dedicated park teams, Operations Directors for the North and South of the UK and our owner experience surveys. From our welcome packs and handover process through to dealing with any repairs or maintenance we aim to give you 5-star service.
We’re positive you’ll agree that this huge commitment to your happiness will ensure you reap the benefits of owning with Park Leisure. We continue each year to monitor our performance and guarantee a consistent experience across all our parks.
Our repair charter means we’re here to cater to your every need. Whenever there is maintenance or repair work needed on your holiday home we will keep you well informed and ensure you’re aware of completion timescales.
1 hour Emergency Assessment
If you’re left with no gas, electricity or water you can call us anytime during Information Suite opening hours and we promise to assess the issue within the hour.
24 hour Emergency Repair
Once we’ve assessed your emergency we endeavour to action all relevant jobs and minimise inconvenience within 24 hours.
10 Day Repair
Any non-emergency repairs we aim to visit your holiday home within 10 days to assess the reported problem, after which we will seek approval to quote for the repair. One acceptance we endeavour to complete work within 10 days.
3 Week Repair
If your repair requires a part that we don’t stock we guarantee your repair will be completed within 3 weeks.
10-14 Week Repair
If your repair requires external contractors or parts from specialist manufacturers we will keep you regularly informed of progress with sourcing and aim to complete the repair as soon as possible.
N.B. All holiday home images are for visual purposes only. All holiday homes will be provided according to the grade booked, however the holiday home model may vary upon arrival.