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Welcome Back

Welcome Back

A safe and enjoyable stay on park

As we welcome you back on park, the safety and well-being of our team members, owners and visitors continues to be our main focus, this means that we are required to make some changes in how we operate to ensure we comply with the changing phases of our Government’s guidelines. Throughout the following weeks and months, we will be constantly reviewing all aspects of our park operations, with safety at the forefront of our minds, whilst we also endeavour to provide the best service we can for our owners. We will continue to communicate all changes to you and provide regular updates via email, your owners lounge and signage around park. As we work together, supporting each other and our local communities, we appreciate your continued patience and support.

Here to help you…

Your Customer Care Team will be available to assist you in any queries you may have, however, to ensure the safety of you and our team members we have made some changes to our reception areas. Our reception on park will be limited in terms of the numbers of people that can access the building at any one time and this will be clearly signposted. At the same time though you will always have the option to contact our customer care team via email and/or telephone in the first instance. Whichever way you choose to get in touch, we will ensure that you continue to receive the same great service in a way that is safe for us all.

Here to help

Facilities on park…

You will be aware that current Government guidelines means that we are unable to operate all of our facilities in the usual way.

For details of your specific park facilities, please refer to your owner welcome email. At this time, all facilities including play parks, outdoors sports courts, food and drink venues, launderettes and reception buildings will be open for your use. However, our leisure facilities, and owners lounge areas that link to reception, will remain closed until further notice.

We will keep a close eye on all further Government guidance and will inform you of any changes as they occur.

Owners Lounge

Safety on park…

Due to Government guidelines, in relation to Covid-19, we have introduced some additional park safety rules that are required to ensure the safety of you and our team. We would ask that you please read these park rules carefully and we thank you in advance for ensuring that these additional safety measures are followed at all times.

If anyone due to visit our park is feeling unwell, for the safety of all owners and our team, you must not travel to your holiday home on park. During your stay on park, it is also imperative that if anyone staying in your holiday home feels unwell, demonstrating any of the symptoms of Coronavirus, you must seek medical help immediately and report this to our team on park.

Holiday home advice & services...

As you have not been able to access your holiday home for some time we strongly recommend that you flush all outlets (hot & cold taps and showers) prior to use as a safeguard against possible contamination.

Many of our additional services are available including holiday home cleaning, decking cleans, ordering of gas bottles etc. However, some of our services have unfortunately been cancelled in order to comply with our Governments safety guidelines. To enquire about any of our services, please contact your Customer Care team on park

MV lodge

Communicating with each other…

Please ensure you keep a check on your emails as it will be necessary for us to communicate regularly as Government guidelines change, we will be in touch regularly with updates.

All that is left to say is WELCOME BACK.

FAQs

I am worried about COVID-19, is your park safe?

The Health and Safety of our guests and team members is our number one priority and we are delighted to say that all of our holiday parks have been awarded a COVID Secure Certificate. This means we have followed all government guidelines to give you reassurance that our parks are safe and ready to welcome you.

I don’t feel well, what should I do?

If anyone due to visit our park is feeling unwell, for the safety of all owners and our team, you must not travel to your holiday home on park. During your stay on park, it is also imperative that if anyone staying in your holiday home feels unwell, demonstrating any of the symptoms of Coronavirus, you must seek medical help immediately and report this to our team on park.

What happens when I arrive at the park?

When you arrive on park please make your way immediately to your holiday home. If you do need to visit reception, please sanitise your hands using the dispenser available when entering the Park reception area. You will find further signage to help guide you on park.

What facilities are available on the park?

You will be aware that current Government guidelines means that we are unable to operate all of our facilities in the usual way. For details of your specific park facilities, please refer to your owner welcome email. At this time, all facilities including play parks, outdoors sports courts, food and drink venues, launderettes and reception buildings will be open for your use. However, our indoor leisure facilities, and owners lounge areas that link to reception, will remain closed until further notice.

We will keep a close eye on all further Government guidance and will inform you of any changes as they occur.

Where are the best places to visit whilst we are staying on park?

We have lots of suggestions all of which can be found in our local attractions guide, you can view these on www.parkleisure.co.uk/park-guides. The opening times of some venues may currently be different to those shown in your guide so we recommend you check these by visiting the venues website. Our team are available should you need any help so please contact them on the usual park reception number.

N.B. All holiday home images are for visual purposes only. All holiday homes will be provided according to the grade booked, however the holiday home model may vary upon arrival.

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