Your Customer Care Team will be available to assist you in any queries you may have, however, to ensure the safety of you and our team members we have made some changes to our reception areas. Our reception on park will be limited in terms of the numbers of people that can access the building at any one time and this will be clearly signposted. At the same time though you will always have the option to contact our customer care team via email and/or telephone in the first instance. Whichever way you choose to get in touch, we will ensure that you continue to receive the same great service in a way that is safe for us all.
You will be aware that current Government guidelines means that we are unable to operate all of our facilities in the usual way.
For details of your specific park facilities, please refer to your owner welcome email. At this time, all facilities including play parks, outdoors sports courts, food and drink venues, launderettes and reception buildings will be open for your use. However, our leisure facilities, and owners lounge areas that link to reception, will remain closed until further notice.
We will keep a close eye on all further Government guidance and will inform you of any changes as they occur.
If anyone due to visit our park is feeling unwell, for the safety of all owners and our team, you must not travel to your holiday home on park. During your stay on park, it is also imperative that if anyone staying in your holiday home feels unwell, demonstrating any of the symptoms of Coronavirus, you must seek medical help immediately and report this to our team on park.
With previous guests awarding us a 92% satisfaction rating in 2019, we take extreme pride in the cleaning of our holiday homes. Your holiday home has been cleaned by our housekeeping team, all of whom have received comprehensive Covid-19 training, using approved products to provide you with a safe and comfortable stay.
To ensure your safety, regarding social distancing, we are required to ask you to vacate your holiday home by no later than 9.30am. This allows us the additional preparation time required to ensure the holiday home is cleaned and ready for the next owners’ arrival.
Upon your departure, we also ask that you also…
We hope that you enjoy your welcome pack, as your welcome pack no longer contains any personal consumable items such as tea, coffee, biscuits or non-essential personal care, we have taken steps to replace with items that will make your stay both safe and comfortable:
All welcome packs are yours to take away at the end of your visit.
Please ensure you keep a check on your emails as it will be necessary for us to communicate regularly as Government guidelines change, we will be in touch regularly with updates.
All that is left to say is WELCOME BACK.
The Health and Safety of our guests and team members is our number one priority and we are delighted to say that all of our holiday parks have been awarded a COVID Secure Certificate. This means we have followed all government guidelines to give you reassurance that our parks are safe and ready to welcome you.
If anyone due to visit our park is feeling unwell, for the safety of all owners and our team, you must not travel to your holiday home on park. During your stay on park, it is also imperative that if anyone staying in your holiday home feels unwell, demonstrating any of the symptoms of Coronavirus, you must seek medical help immediately and report this to our team on park.
When you arrive on park please make your way immediately to your holiday home. The key will be left outside on a table for you. If you do need to visit reception, please sanitise your hands using the dispenser available when entering the Park reception area. You will find further signage to help guide you on park.
You can be rest assured that we already operate to the highest cleaning standards and all of our cleaning team members have received COVID-19 training and use recommended cleaning products that are known to kill the virus. We will also ensure all the windows are left open and on their latch to allow for fresh air to circulate around your accommodation.
You will be aware that current Government guidelines means that we are unable to operate all of our facilities in the usual way. For details of your specific park facilities, please refer to your owner welcome email. At this time, all facilities including play parks, outdoors sports courts, food and drink venues, launderettes and reception buildings will be open for your use. However, our indoor leisure facilities, and owners lounge areas that link to reception, will remain closed until further notice.
We will keep a close eye on all further Government guidance and will inform you of any changes as they occur.
We have lots of suggestions all of which can be found in our local area guide as part of your welcome pack. You can also view these on www.parkleisure.co.uk/park-guides. The opening times of some venues may currently be different to those shown in your guide so we recommend you check these by visiting the venues website. Our team are available should you need any help so please contact them on the usual park reception number.
N.B. All holiday home images are for visual purposes only. All holiday homes will be provided according to the grade booked, however the holiday home model may vary upon arrival.