Staying safe on park- Concierge

A safe and enjoyable stay on park

As we welcome you back on park, the safety and well-being of our team members, owners and visitors continues to be our main focus, this means that we are required to make some changes in how we operate to ensure we comply with the changing phases of our Government’s guidelines. Throughout the following weeks and months, we will be constantly reviewing all aspects of our park operations, with safety at the forefront of our minds, whilst we also endeavour to provide the best service we can for our owners. We will continue to communicate all changes to you and provide regular updates via email, your owners lounge and signage around park. As we work together, supporting each other and our local communities, we appreciate your continued patience and support.

Here to help you…

Your Customer Care Team will be available to assist you in any queries you may have, however, to ensure the safety of you and our team members we have made some changes to our reception areas. Our reception on park will be limited in terms of the numbers of people that can access the building at any one time and this will be clearly signposted. At the same time though you will always have the option to contact our customer care team via email and/or telephone in the first instance. Whichever way you choose to get in touch, we will ensure that you continue to receive the same great service in a way that is safe for us all.

Safety on park…

Due to Government guidelines, in relation to Covid-19, we have introduced some additional park safety rules that are required to ensure the safety of you and our team. We would ask that you please read these park rules carefully and we thank you in advance for ensuring that these additional safety measures are followed at all times.

If anyone due to visit our park is feeling unwell, for the safety of all owners and our team, you must not travel to your holiday home on park. During your stay on park, it is also imperative that if anyone staying in your holiday home feels unwell, demonstrating any of the symptoms of Coronavirus, you must seek medical help immediately and report this to our team on park.

Please maintain a safe distance on park at all times, in accordance with the Government guidelines.
Please help us to prevent the spread of infections by regularly washing your hands and using the hand sanitisers provided
Where possible, we would ask that you please contact our park team via email or telephone in the first instance.
If you do need to visit reception, please take note of the safety signage outside the reception building advising you to please;
- Wait outside the reception building until you are welcomed in.
- Maintain social distancing rules at all times.
- Use the hand sanitiser provided before entering our buildings.

Your holiday home has been prepared with care...

With previous guests awarding us a 92% satisfaction rating in 2019, we take extreme pride in the cleaning of our holiday homes. Your holiday home has been cleaned by our housekeeping team, all of whom have received comprehensive Covid-19 training, using approved products to provide you with a safe and comfortable stay.

On arrival you will find that we have left all of your windows open on their latch to allow for fresh air to circulate around your holiday home.

We are sure you will find everything to your satisfaction in your holiday home. However, if you do have any issues, we would ask that you do not visit our reception to report this. Instead, we would ask that you simply call the team using the number in your Welcome Pack and they will be more than happy to help you.

Departure times...

To ensure your safety, regarding social distancing, we are required to ask you to vacate your holiday home by no later than 9.30am. This allows us the additional preparation time required to ensure the holiday home is cleaned and ready for the next owners’ arrival.

Upon your departure, we also ask that you also…

Leave the windows open on their latch to allow for fresh air to circulate around the holiday home. By opening all windows as you leave.
Attach the silicone band to your keyring, this confirms that it is safe for our team to enter the holiday home.
Drop your keys into the key box before you leave.

Communicating with each other…

Please ensure you keep a check on your emails as it will be necessary for us to communicate regularly as Government guidelines change, we will be in touch regularly with updates.

All that is left to say is WELCOME BACK.

FAQs

I am worried about COVID-19, is your park safe?

The Health and Safety of our guests and team members is our number one priority and we are delighted to say that all of our holiday parks have been awarded a COVID Secure Certificate. This means we have followed all government guidelines to give you reassurance that our parks are safe and ready to welcome you.

I don’t feel well, what should I do?

What happens when I arrive at the park?

When you arrive on park please make your way immediately to your holiday home. The key will be left outside on a table for you. If you do need to visit reception, please sanitise your hands using the dispenser available when entering the Park reception area. You will find further signage to help guide you on park.

Will my concierge accommodation be safe?

You can be rest assured that we already operate to the highest cleaning standards and all of our cleaning team members have received COVID-19 training and use recommended cleaning products that are known to kill the virus. We will also ensure all the windows are left open and on their latch to allow for fresh air to circulate around your accommodation.

Where are the best places to visit whilst we are staying on park?

We have lots of suggestions all of which can be found in our local area guide as part of your welcome pack. You can also view these on www.parkleisure.co.uk/park-guides. The opening times of some venues may currently be different to those shown in your guide so we recommend you check these by visiting the venues website. Our team are available should you need any help so please contact them on the usual park reception number.

N.B. All holiday home images are for visual purposes only. All holiday homes will be provided according to the grade booked, however the holiday home model may vary upon arrival.

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