Terms and Conditions

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

For more information please visit our Privacy Policy.

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

For more information please visit the Cookies & Data Protection section of our Privacy Policy.

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 3352005, registered office Park Leisure 2000 Ltd, Tudor Court, York Business Park, York, YO26 6RS

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services or buying products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Complaints concerning ownership

This policy outlines your rights in the unlikely event that you require to make a complaint with regards to your ownership with Park Leisure.

1. Our Complaints Procedure

Great customer service is at the heart of everything we do, but we understand we may not always get it right. If you are ever unhappy about any aspect of owning with us we’d like to hear from you.

Your Customer Care Team are there to listen. If you have any issues this is the best starting point in getting it resolved, if your team can’t help they will be able to put you in touch with your General Manager.

If you would prefer to write a complaint then you will need to send this to your park address for the attention of General Manager, or simply e-mail them to the address found in your handover pack.

2. Unsatisfied with the outcome

If after contacting the park you are unhappy with the outcome, you can give us a call 9am to 5pm, Monday to Friday, on 0808 115 0545 and we will do our upmost to resolve your complaint

If after contacting the park you are unhappy with the outcome you can contact us by email at customerrelations@parkleisure.co.uk or by post at:

Customer Relations Department Park Leisure Unit 1 Tudor Court Nether Poppleton YORK YO26 6RS.

Please give us as much information about the complaint as possible (including details of your communication with the park,) and let us know the best way for us to contact you.

3. What we’ll do about your complaint

If we are unable to resolve the complaint immediately, we’ll send you written acknowledgment of receipt of the complaint within 5 business days.

If we require more information, we will get in touch with you via your preferred means of communication. Our complaint resolution target is within 20 working days of us receiving your complaint and we will certainly provide you as a minimum a progress update within this timeframe.

4. Our commitment to you

We are fully committed to providing a great service and this absolutely includes when you’re making a complaint. We are committed to treating you fairly and transparently, and to dealing with your concerns as quickly as we can. If you want to speak to someone about our complaints procedures or the way we have handled a complaint, please give us a call 9am to 5pm, Monday to Friday, on 01904 786100 and we will do our upmost to resolve your complaint.

Complaints concerning 3rd party finance

This policy outlines your rights in the unlikely event that you require to make a complaint with regards to your introduction to a 3rd party lender.

1. How to complain

The easiest way to complain is to give us a call 9am to 5pm, Monday to Friday on 0808 115 0545 we will do our upmost to resolve your complaint and we will do our upmost to resolve your complaint immediately.

Alternatively, you can contact us by email at customerrelations@parkleisure.co.uk or by post at: Complaints Department Park Leisure Unit 1 Tudor Court Nether Poppleton YORK YO26 6RS

Please give us as much information about the complaint as possible (including your application number if you have it available) and let us know the best way for us to contact you.

2. What we’ll do about your complaint

If we are unable to resolve the complaint immediately, we’ll send you written acknowledgment of receipt of the complaint within 5 business days along with a copy of this policy.

If we require more information, we will get in touch with you via your preferred means of communication. Please feel free to contact us by phone, email or post if you require any information with regards to the complaint. Our complaint resolution target is within 40 days of us receiving your complaint and we will certainly provide you as a minimum a progress update within this timeframe.

3. Our commitment to you We are fully committed to providing a great service and this absolutely includes when you’re making a complaint. We are committed to treating you fairly and transparently, and to dealing with your concerns as quickly as we can. If you want to speak to someone about our complaints procedures or the way we have handled a complaint, please give us a call on 0808 115 0545.

4. What to do if you’re not happy with Park Leisure’s response

The Financial Ombudsman Service (FOS) is an independent and impartial organisation that helps to settle disputes between consumers and financial services businesses, like us. If you are not happy with our final decision about your complaint, you can refer your complaint to FOS.

For FOS to look into your complaint, you must have tried to resolve it with us first or it must have been over 8 weeks since you first raised your complaint. We will send you full details about the FOS with our final decision letter.

You can contact FOS:

By Phone: 0800 023 4 567 (calls to this number are free on mobile phones and landlines) or 0300 123 9 123 (calls to this number cost no more than calls to 01 or 02 numbers). By Email: complaint.info@financial-ombudsman.org.uk By Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR By Visiting Its Website: http://www.financial-ombudsman.

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and 
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. 

Offer is subject to terms and conditions, available to new customers only and may be subject to change or be withdrawn at any time without notice. Offer carries no cash alternative. To be eligible for the ‘Free site fees included until 2020’ offer the holiday home deposit must be paid by 14^th May  2019, and your holiday home must be paid in full by 31st May 2019.  Site fees will then apply from 1^st January 2020 and are payable in full from 1^st November 2019 (payment dates vary on park – please enquire on park for more details). Free site fee offer excludes Allerthorpe Golf & Park Retreat.

To be eligible for £1000 off 2019 fees for the owner your friend must inform the park of your name and park. The £1000 site fees discount will be applied to the owner's 2020 site fees payment once the friend has completed the holiday home sale and paid in full by 31st August 2019. The friend will receive £1000 off the holiday home at point of purchase. No cash alternative. Valid from 1st March 2019, Offer must end 31^st August 2019. Park Leisure reserves the right to withdraw the offer at any point without prior notice.  New customer VIP experience day offer includes a family meal pass. This will be a £30 meal voucher for use in our on-park restaurant. Where a park does not have a restaurant facility on park, a £30 voucher for a local restaurant will be presented to the customer. Offer excludes Brynteg and Plas Coch holiday parks.

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Within the owners' lounge Park Leisure owners are able to purchase extras and add-ons for their holiday home, as well as pay any invoices for site fees. All payments are securely processed via Worldpay in GBP.

All major credit and debit cards are accepted:

• Visa
• Mastercard
• Maestro
• UBC

If you have any queries please contact us at accounts@parkleisure.co.uk or call us on 01904 786 100. Alternatively please write to us: 

F.A.O Accounts Park Leisure 2000 Ltd 1 Tudor Court York Business Park Nether Poppleton YO26 6RS .

When purchasing items from the online store, within your owners' lounge, you are required to give at least two days for delivery. Should you wish to cancel your order or find fault with the items purchased you have seven days from receipt of delivery in which to notify us.

To notify us of your wish to cancel your purchase please email us at the email address below stating your World Pay transaction ID as your subject line. Once approved refunds will be made within 30 days of cancellation to the card you used to purchase your items.

If you have any queries please contact us at accounts@parkleisure.co.uk or call us on 01904 786 100. Alternatively please write to us: 

F.A.O Accounts Park Leisure 2000 Ltd 1 Tudor Court York Business Park Nether Poppleton YO26 6RS.

**THIS COMPETITION HAS NOW CLOSED AND A WINNER HAS BEEN DRAWN**

Win a luxury break - Terms and conditions apply as follows; 

- Entrants must be 18 years and over. Maximum two entries per household permitted.

- The holiday has no cash value and is non-transferable.

- The prize is a weekend break, Friday - Sunday, in a holiday home sleeping a maximum of 4 persons, at any of the following Park Leisure Holiday Parks;  Brynteg, Littondale, Par Sands or Pentire Holdiay parks, subject to availability.  Dog friendly caravans are available, also subject to availability.

- Competition closing date is 31st December 2018, the winner will be drawn at random within 14 days of the closing date.

- Prize also includes full use of the park facilities and a lunch voucher for 4 people (to the value of £50). This win a weekend prize is to be taken between 01/02/2019 to 31/08/2019, excluding school holidays.

- The prize is subject to availability and the Park Leisure terms and conditions.

- The holiday is self-catering. Spending money on other items are not included in the prize.

- Any extras not specified in the prize must be paid for by the winner.

- *Some facilities, activities and entertainment are high season only.

- Competition is not open to Park Leisure employees (the promoter) their immediate families, agencies, associates, printers or anyone professionally connected with the promotion are excluded.

- The winner will be notified by email and their name and/or entry will be displayed on the Park Leisure website and social media channels, and may be used in future advertising.

- The prize must be claimed within 28 days of notification. If the prize is not claimed within that time or the winner is unable to take the holiday we reserve the right to award the prize to another entrant without liability to the winner.

- By entering the promotion, entrants agree to be bound by these rules and by the decisions of the promoter that are final in all matters relating to the promotion.

- Promoter: Park Leisure 2000 Ltd

- By entering our Win A Luxury Break competition you allow Park Leisure to email you to notify you of your prize. 

Win a luxury break - Terms and conditions apply as follows; 

- Entrants must be 18 years and over. Maximum two entries per household permitted.

- The holiday has no cash value and is non-transferable.

- The prize is a weekend break, Friday - Sunday, in a holiday home sleeping a maximum of 4 persons, at any of the following Park Leisure Holiday Parks;  Brynteg, Littondale, Par Sands or Pentire Holiday parks, subject to availability.  Dog friendly caravans are available, also subject to availability.

- Competition closing date is 30th June 2019, the winner will be drawn at random within 14 days of the closing date.

- Prize also includes full use of the park facilities and a lunch voucher for 4 people (to the value of £50). This win a weekend prize is to be taken between 01/08/2019 to 31/12/2019, excluding school holidays.

- The prize is subject to availability and the Park Leisure terms and conditions.

- The holiday is self-catering. Spending money on other items are not included in the prize.

- Any extras not specified in the prize must be paid for by the winner.

- *Some facilities, activities and entertainment are high season only.

- Competition is not open to Park Leisure employees (the promoter) their immediate families, agencies, associates, printers or anyone professionally connected with the promotion are excluded.

- The winner will be notified by email and their name and/or entry will be displayed on the Park Leisure website and social media channels, and may be used in future advertising.

- The prize must be claimed within 28 days of notification. If the prize is not claimed within that time or the winner is unable to take the holiday we reserve the right to award the prize to another entrant without liability to the winner.

- By entering the promotion, entrants agree to be bound by these rules and by the decisions of the promoter that are final in all matters relating to the promotion.

- Promoter: Park Leisure 2000 Ltd

- By entering our Win A Luxury Break competition you allow Park Leisure to email you to notify you of your prize. 

Move in time for Easter: subject to prospective owners making payment in full by 31^st March 2019.

A Family lunch: you will receive a talk on the benefits of 5-Star holiday home ownership, a guided tour of the beautiful park and facilities, and one family lunch voucher per family. Offer applies to new Park Leisure customers only. Only one voucher per family can be redeemed. New customers will be provided with a family lunch voucher to the value of £30 to be redeemed in our Park Leisure restaurants; Allerthorpe (The Pheasant – closed Monday or Tuesday), Amble Links (The Old Storehouse), Brynteg (The Old Boathouse), Par Sands (Milo's Italian Bistro), Malvern View (The Old Barnhouse - only open for lunch on Saturday & Sunday). When the restaurants are not open we will provide a £30 voucher towards lunch at another local restaurant or public house. Chantry, Littondale, Ribble Valley & Yorkshire Dales: new customers will be provided with a family lunch voucher to the value of £30 to be redeemed at a local restaurant or public house within 10 miles of the park. Pentire: new customers will be entitled to a family lunch voucher to the value of £30 to be redeemed at a local at a local farm shop. Plas Coch: Free lunch can be exchanged for a Rib Ride on the Menai Strait.

Free site fees included until 2020: Offer is subject to terms and conditions, available to new customers only and may be subject to change or be withdrawn at any time without notice. Offer carries no cash alternative. To be eligible for the ‘Free site fees included until 2020’ offer the holiday home deposit must be paid by 14^th March 2019, and your holiday home must be paid in full by 31st March 2019.  Site fees will then apply from 1^st January 2020 and are payable in full from 1^st November 2019 (payment dates vary on park – please enquire on park for more details). Offer excludes Allerthorpe Golf & Park Retreat.

Prize winner will be drawn on Friday 29th March 2019 and will be notified via facebook. Prize consists of a 2 night stay for up to 6 people for stays until 30th June 2019, excluding bank holiday. Full access to the pool, spa and park activities will be provided, alongside a £40 lunch voucher to be used at on-park restaurant ‘The Old Storehouse’. The holiday has no cash value and is non-transferable. - The prize is subject to availability and the Park Leisure terms and conditions.

£1,000 off any holiday home or lodge - Offer is subject to terms and conditions, available to new customers only and may be subject to change or be withdrawn at any time without notice. Offer carries no cash alternative and ends 30th April 2019.